It is best to contact our customer service directly so that your request can be individually checked and processed: https://helpcenter.galaxus.ch/hc/de/requests/new

Also have big problems copying books from Onleihe or OverDrive with ADE and Windows. I have spent hours in Kobo's support chat without success. All of a sudden it works again and then it doesn't; no one knows why. Would definitely not choose Kobo again.

Unfortunately we only sell this version.

It should be, according to the advertising. But it is so sluggish with large PDF files that I use my tablet first. This reader is great for reading books! The slow processor in combination with little memory and the lack of colour makes it not really suitable for reading comics.

Have you filled in all the details completely and confirmed all the categories at the checkout?

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HA! I had to laugh out loud in the office. This must be where our machine translation struck. Thank you very much for the message! Our translators will adjust the text manually. We have described the problem a bit more here: https://www.digitec.ch/de/page/hair-crap-maschinelle-uebersetzung-auf-digitec-und-galaxus-8768