Shipping
Delivery
Free delivery throughout France
We deliver orders over 39 € free of charge to addresses to addresses in France. Items in stock at our own warehouse are handled by DHL, who hand over parcels to La Poste / Colissimo in France. Orders from third-party suppliers or one of our merchant partners may be handled by other delivery companies.
For orders under 39 € we charge shipping costs of 3,90 €.
Why do we charge these costs?
Because the logistical expenses for small orders are comparatively high. By offsetting the shipping costs for small orders, our customers continue to benefit from lower prices for inexpensive products.
Here’s an example: if a customer’s ordered a ballpoint pen for 1,36 €, the shipping costs and other expenses would exceed our margin many times over. Without adding shipping costs, we’d have to put up the price of the pen.
Order by 1 p.m. today, receive your delivery tomorrow
When products are in stock in our warehouse, our goal is to ship orders the same day they are placed, Monday through Friday. The regular order deadline is 1 p.m. – though it may be earlier, especially at the start of the week when we receive a higher volume of orders. Delivery generally takes place the following working day, but depending on your location, it may take up to two working days. The current delivery date is always displayed in your order overview.
International delivery
Galaxus.fr is the French version of Digitec Galaxus AG and ships to addresses in France.
Galaxus.at is the Austrian version of Digitec Galaxus AG and ships to addresses in Austria.
Galaxus.de is the German subsidiary of the largest Swiss online store – Digitec Galaxus AG.
On our online shops digitec.ch and galaxus.ch, you can have orders delivered to addresses in Switzerland and Liechtenstein.
Transport damage
We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.
You can reach us quickly and easily via our Help Centre (see menu Help and Contact). Please provide the following details to speed up the process:
- your order number
- a short description of the damage
- photo of the damage and packaging
- address where the parcel can be collected if necessary
- workdays on which the parcel can be collected
Our contact details are listed in the grey footer below. Once we’ve received your message, we’ll contact the delivery company to find out what happened with your order. As soon as we’ve investigated the issue, we’ll let you know the next steps.