Free delivery throughout France
We generally deliver all products free of charge to addresses in France. All orders from our warehouse are handled by DHL who hand over parcels to La Poste / Colissimo in France. If your product is from a third-party supplier or one of our merchant partners, it might be sent with another delivery company.
Order by 1 p.m. today, receive your delivery in three days
The following applies to all products in stock at our warehouse: all orders made by 1 p.m. (Monday to Friday) are usually shipped on the same day and generally arrive at the delivery address within three working days. You’ll see real-time information on availability and estimated delivery date on each product.
Galaxus.fr is the French version of Digitec Galaxus AG and ships to addresses in France.
Galaxus.at is the Austrian version of Digitec Galaxus AG and ships to addresses in Austria.
Galaxus.de is the German subsidiary of the largest Swiss online store – Digitec Galaxus AG.
We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.
You can reach us quickly and easily via our Help Centre (see menu Help and Contact). Please provide the following details to speed up the process:
- your order number
- a short description of the damage
- photo of the damage and packaging
- address where the parcel can be collected if necessary
- workdays on which the parcel can be collected
Our contact details are listed in the grey footer below. Once we’ve received your message, we’ll contact the delivery company to find out what happened with your order. As soon as we’ve investigated the issue, we’ll let you know the next steps.