Your data. Your choice.

If you select «Essential cookies only», we’ll use cookies and similar technologies to collect information about your device and how you use our website. We need this information to allow you to log in securely and use basic functions such as the shopping cart.

By accepting all cookies, you’re allowing us to use this data to show you personalised offers, improve our website, and display targeted adverts on our website and on other websites or apps. Some data may also be shared with third parties and advertising partners as part of this process.

Legal noticePrivacy notice
Ecovacs Deebot X1 Omni (Vacuum mopping robot)

Ecovacs Deebot X1 Omni

Vacuum mopping robot

Question about Ecovacs Deebot X1 Omni

avatar
geigemar

2 years ago

I am having problems with the app. "This app version cannot be used in the current region." Can anyone help me with this? I have uninstalled the app several times and tried it on several iOS devices. Without success... During installation, the app crashes every time I select a region. By the way, my station came with a Euro mains plug. It needs an adapter.

Avatar
avatar
nevermind89

2 years ago

Helpful answer

I have exactly the same problem and wrote to Ecovacs last night. But so far I have not received an answer.

My robot also came with an EU plug. After complaining, I received an adapter from Galaxus free of charge.