OnePlus Nord 2
128 GB, Gray Sierra, 6.43", Dual SIM, 5G
Question about OnePlus Nord 2
I have just been in contact with the OnePlus support... Unfortunately, the answer is not very pleasant. After a long back and forth, the "supporter" finally came out and said: "I'm really sorry to inform you that unfortunately we don't have 5G in Switzerland at the moment". After asking for the reason, he said: "In this case, you can share your feedback on our community page. Then I asked about a possible update to solve the problem. Then came the answer: "You can wait for it but I'm not sure and our department doesn't have that information either." The answer to whether this only affected the Nord 2 or all OnePlus in general was: "Unfortunately, we don't have service in Switzerland. So it looks like OnePlus doesn't generally support 5G in Switzerland. It would be cool if OP communicated this information somewhere. Digitec could also include this in the product description.
I have now received the following answer from support:
Thank you for your call and your patience.
I have now contacted our team from our own mobile subscription digitec connect, who are also interested in ensuring that the devices sold on the shop can be used with the full range of functions.
The situation is as follows: As you assume, different provider codes must be stored in the software of the manufacturer so that the full range of functions can be used with the corresponding provider. With Samsung and Apple devices, this works out of the box. Unfortunately, these codes are often not stored for manufacturers such as Google or OnePlus who do not have Swiss national companies and whose devices are grey-imported, because the national companies abroad do not deal with them emphatically. We have also written a podcast about this: https://www.youtube.com/watch
However, we are constantly testing devices ourselves and have already come so far with OnePlus that the OnePlus 8 series is now compatible for the Swiss market. Currently, we are also working together with digitec connect, Sunrise and OnePlus to certify the full range of functions of the North series for the Swiss market.
So it's a trade-off. We offer you the opportunity to purchase devices through our sales channels that you would otherwise not find in Switzerland at Sunrise or Swisscom, but on the other hand it may be that not everything works 100% for the Swiss market in the initial phase.
We will continue to work on this so that in the future it is more transparently indicated on the shop which devices have been tested and certified for the Swiss market and which have not yet been tested and certified, so that there may be restrictions.