
Miserable packaging
Is it just me or has the quality of the packaging at Digitec / Galaxus declined massively? I have been ordering from Digitec / Galaxus for a long time and the following three points have always convinced me: - Service / Support - webshop - Delivery While the first two points still apply to me, this is no longer the case at all with delivery. This statement does not refer to just one order, but to my last 6 orders, each of which was processed directly via Digitec / Galaxus and also delivered in the Digitec / Galaxus box. All these orders were delivered in boxes that were far too large and without any packaging material. As a result, all the product packaging and the carton itself showed scratches, dents and other deformations. Last example yesterday: Several hundred francs of PC components were sent loose in a much too large package together with a 1L bottle of coolant. This really provokes that the 1kg bottle damages any components in the package. The package was also taped at such an angle that the lid of the box was half open on one side. I like the idea of using less packaging material, but not to the extent that it cannot be guaranteed that the products will arrive without damage. Of these orders, one product was delivered damaged (which was replaced by support without any problems) and otherwise the damage was only to the product packaging. Have others also had this experience or am I on a packaging bad streak?





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