I did research before buying and also looked at the skin colour chart. I am Dark, actually exactly like the last possible colour and also fit the requirements. Nevertheless, the sensor does not work for me.
What should I do now? 505.- thrown out the window...returns only go unopened.

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Philips takes the device back without any problems and refunds the purchase price. We had the same problem.
https://www.philips.ch/c-w/aktionen/GZG.html
Greetings Maro

Your data. Your choice.

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Question about Philips Lumea Prestige

I did research before buying and also looked at the skin colour chart. I am Dark, actually exactly like the last possible colour and also fit the requirements. Nevertheless, the sensor does not work for me. What should I do now? 505.- thrown out the window...returns only go unopened.