I was able to carry out a search and you actually did everything that can be done on site. So without having the system physically in front of you and being able to test it, technical support is unfortunately impossible. Perhaps someone can share their experience with us where this cooler can be used successfully in the software. I would also recommend that you contact the manufacturer directly, as they usually know about such errors before anyone else and can provide assistance. Otherwise there is our Community itself, where you can address a wider audience: Digitec Community