Philips 499P9H/00
5120 x 1440 pixels, 49"
Question about 499P9H/00 - 271227
Unfortunately, I cannot use the 5120x1440 pixels via USB-C on the HP EliteBook x360 1030 G3 (Intel UHD Graphics 620). The maximum resolution is 3840x1080 pixels. But if I connect the Surface Pro 3 via Mini-DisplayPort, I get the full resolution. I have looked for driver updates or other tricks without success. Does anyone have any ideas what else I can do? Thank you!
Helpful answer
A question that also interests me in view of an upcoming comparable set-up. Because the monitor and the X360 (G4) have not yet arrived, here's a guess: According to the manufacturer, the Intel UHD 620 supports up to 4096x2304 pixels @60Hz on the display port - i.e. around 9.4 million pixels - whereas the 499P9H/00 can "only" display around 7.4 million pixels (5120x1440). So it should at least be possible
from the performance of the UHD 620.In the past, it has helped to install the monitor profile for Windows. This can be found on the Philips support site (here: www.philips.ch/c-p/499P9H_00/brilliance-curved-superwide-lcd...) under "Software and drivers" as a "version: 499P9.zip file" from 15 January 2019. To do this, unzip the ZIP file and proceed according to the instructions (find the monitor in the device manager and update the device driver with the downloaded and unzipped driver).
Good luck and (also out of self-interest) thank you for a short feedback...