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Samsung Qe65q7fn (65", LCD, 4K, 2018)

Samsung Qe65q7fn

65", LCD, 4K, 2018


Question about Samsung Qe65q7fn

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tiini7786

7 years ago

Is the Connect Box not included with this TV?

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John Franco

7 years ago

Hello Tiini7786

According to the manufacturer's website, the TV comes with the following:

Remote control incl. batteries TM1850A
Batteries (for remote control)
Samsung Smart Control (Included)
Mini Wall Mount Support
Vesa Wall Mount Support
Manual
E-Manual
Power Cable

Greetings John

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petermenni

6 years ago

Digitec has promised to change the incorrect texts. I received an email from Samsung customer service today.
Hello Mr ...

Thank you for contacting SAMSUNG Electronics Switzerland.

My name is Christoph Jung and I will be happy to assist you with your enquiry.

We are very surprised by the dealer's answer. The One Connect Connect Box is to be regarded as a component of the Samsung TV set, without which the TV set will not function. Therefore, you will of course find the One Connect Connect Box in the scope of delivery of your Samsung set of choice.

A wall mount, on the other hand, is not part of the Samsung TV and can be purchased separately.

An additional note: For the Samsung QE55Q7FN, you can only use the WMN-M12EA/XC. The WMN-M22EA/XC is for 75" Qled TVs.

I will gladly continue to be there for you after you have purchased your Samsung TV.

Were you satisfied with this service? Then I would be pleased to receive your positive review with a simple click at the end of this email.

Kind regards from Zurich

Christoph Jung


Samsung Electronics Switzerland GmbH

"Samsung wishes you (and your family) a happy and prosperous 2019."

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petermenni

6 years ago

there are a number of incorrect details here... I asked Digitec about the scope of delivery:
Answer:
Tanja Lekic (digitec.ch)
3 Jan, 15:10 CET

Dear Mr ...

Thank you for your message and please excuse the confusion that has arisen due to our product description.

I have immediately checked your request and discussed it with the responsible department. The following products are included in the scope of delivery of the product you requested:

Remote control incl. batteriesTM1850A
Batteries (for remote control)Yes
Samsung Smart Control (Included)Yes
ManualYes
E-ManualYes
Power cableYes

This means that neither a WMN-M12EA/XC, or WMN-M22EA/XC, nor a one Connect Box is included in the delivery. I regret that I have no more positive news for you in this regard and hope for your understanding.

If you have any further questions or uncertainties, please do not hesitate to contact me.

I wish you a pleasant rest of the week and remain with kind regards.

Tanja Lekic
Customer Service Representative

Request
3 Jan, 08:03 CET

Dear Digitec
the following questions:
1. is a WMN-M12EA/XC, or WMN-M22EA/XC included in the scope of delivery?
2. is a one Connect Box included in the scope of delivery?

The article text and the questions/answers are contradictory.
Samsung QE55Q7FN (55", 4K, QLED, LCD)

Thank you for your feedback


So very mysterious ... even the spec sheet is contradictory.
It would be a serious crime to mount a Vesa bracket, because the TV is specially designed to be mounted directly on the wall (without a gap) and you need the WMN.

Hello,

Which wall bracket is suitable for this TV so that you have the "No Gap" solution? Is the wall bracket included in the delivery?

Thank you very much for your help!

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MrGin

7 years ago

All QLED TVs come with the One Connect Box and the One Invisible Cable. There are no more connections on the TV itself, they are all in the box, which is connected to the TV with a 5-metre cable.