Samsung QE55LS03 The Frame 3.0
55", QLED, 4K, 2019
Question about Samsung QE55LS03 The Frame 3.0
If I pair my headphones via Bluetooth, they also work and I can receive the sound via the headphones, then I can set the clock afterwards, after 15 minutes the unit switches to Artmode. When I switch the device on again, I have to activate the headphones again and then the device switches back to Artmode after 15 minutes. No absence functions etc. are activated. A complete reset has been carried out. Another problem, Bose Soundbar connected via HDMI. It is often not found automatically, or I have no sound at all, neither from the TV set speakers nor from the soundbar. After a short time, the unit switches to Artmode. And this happens again and again. Last but not least, there are days when no external devices are paired and the unit simply switches to Artmode at some point. It is switched on again and it repeats itself. Only a complete power interruption can remedy this. The problems with Bluetooth then persist. That can't be normal! The software is also up to date. Do I have to contact the customer service or does anyone know what to do?
I have the same problem. The TV does not recognise any HDMI, USB or cable. You first have to start an update via a USB stick. How can you do that if the TV doesn't recognise USB? You can't use the hotline at Samsung!
Do you have Samsung Smart-Things App installed on your phone? from there you can set the artmode and much more. maybe that helps! Good luck
Why don't you call the support team? They can also identify errors remotely. It was very quick and uncomplicated for me.
The problem is, however, that if your device is faulty (as was the case with me), the process at Samsung in Switzerland is horrible. This is handled by an external partner and for 55" models they don't come to you, but you have to send the TV. I was still lucky that I was in digitec's 2-week warranty at the time.
In any case, good luck!