I can't track the watch by GPS, the app says it must be switched off but it isn't. I have a Swisscom SIM card installed but the location only seems to work if there is wifi. Why is this?

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Here is a solution proposed by XPLORA GO: https://support.myxplora.com/hc/en-gb/articles/360009564200-XPLORA-GO-I-cannot-see-the-location-of-the-watch-anymore- 

The manufacturer offers support to all its customers: support@myxplora.com 
They can analyse the problem in detail and propose a solution.

Your data. Your choice.

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Question about Xplora X5 Play

I can't track the watch by GPS, the app says it must be switched off but it isn't. I have a Swisscom SIM card installed but the location only seems to work if there is wifi. Why is this?