You can E-mail them directly at event@creality.com That is the address I used for the kit discount confirmation.
You can call Creality directly at +86 755 85234565
No, there is a process: You have to email a picture of the serial number on the white sticker next to the power cord and your receipt to event@creality.com (or something similar, check reddit.com) in the subject line write "purchase proof". Then post a picture on a social media site with "K1 Moments"(or something similar, check Reddit.com). Creality will E-mail you a code(B1K1 or similar, again check Reddit.com) Then wait 48 hours. Then when you apply the code at
https://www.creality.com/pages...https://www.reddit.com/r...Edit- Seems like it might be too late:
https://www.creality.com/pages...I help this helps
MfG
Kenny