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Sony WH-1000XM4 (ANC, 30 h, Wireless)
EUR242,74

Sony WH-1000XM4

ANC, 30 h, Wireless

Question about Sony WH-1000XM4

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Anonymous

10 months ago

Hello! The headset no longer shuts off when I remove it, nor does it switch off after a certain length of time without use. I've deactivated these options once and even after reactivating them in the app, they don't reset. I also tried uninstalling the application but it didn't work. Have you had a similar experience? Or a solution?

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Anonymous

10 months ago

Helpful answer
Yes, exactly. I noticed that too.
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SonyEuropeBV

10 months ago

Hello,

We're sorry for the inconvenience. We advise you to:
1. Install the latest version of the software
2. Uninstall and reinstall the application
3. Reset and initialise the headset:

https://cutt.ly/TrqmWjpZ
https://cutt.ly/RrqmW3m3

Also, if you need any further help, please don't hesitate to contact us using the details here :

https://cutt.ly/8e7hg5HY (Please copy and paste the link into your browser)

Sony Support UK