hello i bought the Corsair Xeneon 27QHD240 monitor when i connect it to the elgato hd 60x i have no signal what could be the problem

Question

Accepted Answer

I'm not familiar with this particular screen, but in theory it should work. In my opinion it could be several things:
- Is everything plugged in at the right place? With the right cables?
- Is the screen on the right input signal?
- Is it a particular device that prohibits copying that you've connected as input to the Elgato (e.g. a DVD player)?
- If not, perhaps one of the devices is malfunctioning.

I hope you find a solution to your problem, and good luck with my French :)

Answer

Had a similar problem when I connected the PS5 to my 1440p monitor. For me it was 2 elements that led to the missing signal:

1. the USB cable used --> Be sure to use the supplied USB cable (without USB adapter) or a USB cable that can transmit the same or even better signal in terms of version.

2. the resolution of 1440p --> I was able to solve the problem by setting the following settings in the "Device" tab in the "Elgato 4K Capture Utility" software:
- Recording device: Game Capture HD60X
- Firmware version: updated to the latest version
- Video source: 1440p60 (takes it from the signal; I have set the resolution to 1440p in the screen settings on the PS5)
- Audio input: HDMI audio
- HDMI colour space: Bypass (identical to input)
- EDID mode input: Internal
- EDID (Internal): Standard

Perhaps this will help you. In any case, good luck with solving the problem.

PS: I don't know whether the settings from the "Elgato 4K Capture Utility" software are saved directly to the capture card. In any case, since the setting was made, I do not have to start the "Elgato 4K Capture Utility" software or make a special setting in OBS for capturing.

Answer

The signal is passed through to the monitor only when the device is connected via USB to a computer. Effectively the device gets its power through the USB and it cannot operate w/o that connection, but it also does not need any software to pass the signal further.

Your data. Your choice.

Search

Question about Elgato HD60X

hello i bought the Corsair Xeneon 27QHD240 monitor when i connect it to the elgato hd 60x i have no signal what could be the problem