Samsung Odyssey Neo G9 - G95NC
7680 x 2160 pixels, 57"
Question about Samsung Odyssey Neo G9 - G95NC
After a blue screen of death under windows 11, only the RGB lighting at the back was still burning. Monitor no longer responds. Plug out 5 min wait. Plug in -> dead, not even the control light came on. Unfortunately bought from Samsung and registered under their warranty. The Samsung employee kept babbling about 49 inches, I corrected him and after googling the monitor he knew there was something new. The shipping company that picked up the monster came with one man and an ordinary TV box. Because of the strong curvature, the monitor would have had to be broken. It's not like I mentioned 2 men because of the size and weight and that they should check whether their packaging would fit. The Samsung man said: No, don't bring your original packaging because of the insurance, but take the one from the shipping company. So I gave them the original packaging and helped the poor driver to carry it down, as the box is as big as a small coffin. Moral of the story: Only buy directly from Digitec, even if I got it from Samsung for 1799 as a fanboy. At Digitec I probably would have got a replacement directly. Well, I learned something again. Ashes on my head. Semper Fi Digitec
We are sorry that you had this experience.
It's one of the worst things when a blue screen of death appears.
Thank you for your kind words, we hope we continue to prove ourselves worthy of your trust.
Ooh-rah floriangis
It's one of the worst things when a blue screen of death appears.
Thank you for your kind words, we hope we continue to prove ourselves worthy of your trust.
Ooh-rah floriangis
Update:
after I almost encouraged the poor support staff to commit suicide because it never went any further, here is the INTERIM STATE!!!!
Monitor was picked up by a forwarding agent as written above and according to the information of the forwarding agent delivered to Pictronic the next day. No confirmation or anything else. After one week (Wednesday) I called Pictronic. Mrs. Marcantonio confirmed verbally that they had received the monitor, but that they had not yet had a chance to look at it and that I would hear something by Friday. After several calls to support, I was always promised that someone from the VOC (Voice of Customer) would get back to me. No deadline was met and no one ever got back to me. Ok, wait again, a week later I received an SMS from Pictronic saying we have received your monitor. WTF???
Called the Samsung support again (Dear Mr. Thomas Möring, THANK YOU for your patience and your nerves, you deserve double the pay, I will gladly send a thank you email to your boss when I get the email). I told him that it can't go on like this and that I just feel like I'm being taken for a ride and that I'm not being taken seriously as a buyer of a premium product.
Again he emailed his boss and the VOC Swiss... and lo and behold.... Several days later, a lady from VOC Swiss actually called me at 1745 hours and told me that the device could not be repaired and that I would get the price back. No, I don't want the purchase price back but a new device because now it costs more and I'm not prepared to pay 300 extra. They have to clarify. I said yes, please do it quickly because in three days I'll be on holiday.
after I almost encouraged the poor support staff to commit suicide because it never went any further, here is the INTERIM STATE!!!!
Monitor was picked up by a forwarding agent as written above and according to the information of the forwarding agent delivered to Pictronic the next day. No confirmation or anything else. After one week (Wednesday) I called Pictronic. Mrs. Marcantonio confirmed verbally that they had received the monitor, but that they had not yet had a chance to look at it and that I would hear something by Friday. After several calls to support, I was always promised that someone from the VOC (Voice of Customer) would get back to me. No deadline was met and no one ever got back to me. Ok, wait again, a week later I received an SMS from Pictronic saying we have received your monitor. WTF???
Called the Samsung support again (Dear Mr. Thomas Möring, THANK YOU for your patience and your nerves, you deserve double the pay, I will gladly send a thank you email to your boss when I get the email). I told him that it can't go on like this and that I just feel like I'm being taken for a ride and that I'm not being taken seriously as a buyer of a premium product.
Again he emailed his boss and the VOC Swiss... and lo and behold.... Several days later, a lady from VOC Swiss actually called me at 1745 hours and told me that the device could not be repaired and that I would get the price back. No, I don't want the purchase price back but a new device because now it costs more and I'm not prepared to pay 300 extra. They have to clarify. I said yes, please do it quickly because in three days I'll be on holiday.