I want to know when I let my mobile be sent in for three weeks and receive it back and two days later same issue happens. No information what has been done on service. Now needed to return the phone again for more weeks and just received it back but still no information on what was done. The issue has been the Battery management Board on a Samsung phone that is a known issue from Samsung. But also that this does not break in two days so has not been exchanged. Why no information on services from Galaxus services?

1

Dear Galaxus Team. The post office now offers to take a photo of the drop-off location for parcels. Competitors Brack & Zalando are already using this, when will you join them? Regards.

1

For some time now, I have noticed that more and more electronic products are being supplied with a German plug (type F, Schuko) instead of the plug type used in Switzerland (type J), often without any labelling on the product. This practice is impractical and annoying from the customer's point of view in several respects: Space problem with sockets: the German plug requires significantly more space and often blocks neighbouring sockets, especially with multiple sockets. Need for an adapter: An additional adapter is required to be able to use the devices at all. These are often bulky and impair handling. Time-consuming replacement process: In many cases, a separate complaint has to be registered in order to obtain a suitable adapter or a plug replacement. This is cumbersome and causes unnecessary expense. As a Swiss customer, I expect products for the local market to be delivered with the right plug. I would therefore ask you to review your internal processes and supply chains and ensure that devices are supplied with a Swiss plug as standard or at least with a suitable, high-quality adapter. Thank you for your attention and I hope to see a rapid improvement on this point. Kind regards

+11

21

Hello everyone, On Thursday, August 13th at 9:19 PM, Planzer wrote to me: "Your package from Digitec Galaxus AG has been received by us. Delivery date: Probably Friday, August 14th, 2026." Friday, August 14th, marked the beginning of the fiasco. Seeing time pass, I called their customer service for the first time at 5:00 PM. I was informed over the phone that the delivery driver was in Les Agettes (30 minutes away) and was returning to the depot. Since my office is in a warehouse directly next to their own depot, he should logically have stopped at my place before finishing his day to meet the official 6:00 PM slot. Still seeing nothing, I called again at 5:55 PM. During both calls, I explicitly asked if the driver had my mobile number in case he had trouble finding my office. I was assured that he did and confidently told that the delivery would indeed take place, speaking of a simple "slight delay." I waited pointlessly at the office until 7:00 PM. Fed up with waiting for nothing, I finally left. The next day being the public holiday of August 15th, I should have left work at 4:00 PM. Planzer kept me at work for an additional 3 hours for nothing. It was only when I arrived at the office this morning that I discovered an automatic email sent on Friday at 6:56 PM with a title of absolute cynicism: "Your package is waiting for you," followed by "Unfortunately, we were unable to deliver your package...". So the driver preferred to return to the depot right next to me without delivering to me! The worst for last? This Monday, August 17th, an email at 6:17 AM announced that the package was on its way. It was finally dropped off around 9:05 AM. But in what manner? The delivery driver simply tossed the package onto the mailbox, without even bothering to come up to my office, even though we share the warehouse next to their depot! Have other customers among you also noticed that Planzer respects neither its time slots nor its customers, while throwing packages anywhere without warning? Digitec absolutely must review its partnership with them.

0

I have noticed several times now that the price development display does not show the actual prices of the past. For example, the new LG 39gx950b monitor was on sale for 1596.- the day before yesterday. Yesterday it was suddenly listed at Digitec for 2675.-. Today it's back to 1700.-. However, the absurd price peak is not shown in the current price development graph. Why? Isn't the purpose of this feature to make exactly such developments visible? As it is now, customers cannot rely on the information being correct, and thus the function is useless. @Digitec Is there any explanation from your side regarding this fake graphic?

7

Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?

18

It must be possible to deactivate this function, as not even the explicit search via "" works. Specific queries are sometimes expanded with rubbish, which is anything but user-friendly.

2

For some time now, I have been getting "extended results" when searching. In other words, lots of completely irrelevant products, especially if I enter the exact product name of a particular product. And tragically, the desired product was often missing completely and I had to search for it via the product menu with categories and filters. If I don't need any "recommendations", I don't want to receive any. Until recently, the search was only expanded if unspecific search terms were entered or no products matching the term were found. Is this also the case for others? Is it technically not possible to switch this off?

+2

8

I thought Galaxus was about providing the best webshop, not keeping people on your platform for as long as possible? Since Galaxus automatically "expands" every search query without asking, I can't find anything anymore. Example: I search for "mirror cabinet organizer". Galaxus automatically expands the search and then I have more mirror cabinets than "mirror cabinet organizers" in the search results. 178 search results, of which 143 are mirror cabinets. I want organizers for the mirror cabinet, not a mirror cabinet! Then I go to Google, type in "mirror cabinet organizer Galaxus" and immediately find 9 items on Galaxus that are exactly what I'm looking for. Galaxus has completely destroyed its own search function with this "feature". I've complained about it several times, always get a lot of support from other Galaxus customers, but am ignored by Galaxus itself. So far, the most I've gotten from Galaxus was an apology from a nice employee who can neither help nor change anything. Or here's another example: type "ventilation hose 125mm" into Galaxus, and you'll find all ventilation accessories that exist, in all sizes, not just 125mm. And because several hundred items are simply all together in the "ventilation accessories" category, you can't filter by "ventilation hose" or "diameter 125mm" either. And because the search is always automatically expanded, it makes no difference whether you search for "ventilation hose", "ventilation pipe", "ventilation duct"; the search is always expanded; the results are always the same. @Galaxus; What were you thinking with the expanded search? Seriously? Have you even tried it??? Is a pipe, a hose, and a duct the same thing for you? Please community, you must feel the same way; Or am I the only one who searches with specific terms? Please make some noise with me, otherwise nothing will happen!

0

Due to an OVERVOLTAGE in the network, the power supply for the X80-5g router was fried. Is there an original replacement power supply from D-Link or which power supply can I use?

0

I'm looking to better organize a small home office space without accumulating unnecessary accessories. Which items have genuinely helped you daily with storage, lighting, or comfort, and which ones ultimately proved to be of little use?

0

I would welcome it if more products could be filtered by country of manufacture. This would allow customers who want to consciously avoid products from the USA, for example, to do so.

4

Hello Madam, Sir, The delivery of my order 199186001 is estimated for Saturday, August 22nd. However, at the time of purchase, it was indicated that I should receive everything by Friday, August 14th. Knowing that I am preparing for a long-term departure, how can you help me get the items by Tuesday, August 18th? Thank you for your response and I wish you an excellent day. Sincerely,

0

Unfortunately, it's not the first time: I order products from digitec for business that are labelled "Status green, x pieces in stock, delivery in two days" and then wait weeks for them. As the company is a customer there, I'm unfortunately tied to the shop - which makes me absolutely sick. Current example: I ordered the DJI Cellular Dongle 2 in mid-April. At that time the delivery date was 17 May. The other day I received an email saying that it would be further delayed. The joke of the matter: According to the system, there are supposedly still 8 units in stock. I am so pissed off. Have you had any similar experiences with digitec's stock levels recently?

+9

18

Dear Galaxus Team. As I see you have a bot problem. How about only unlocking the forum after at least 1 purchase over 50.- Regards.

1

I ordered a 128GB RAM M5 Max MacBook Pro almost 8 weeks ago and the delivery status/date is still being "clarified" with the supplier. It’s very disappointing that, despite having opened several support cases and sent numerous messages, I still haven’t even been given a proper delivery date. A word of warning: do not order any products that state "Ordered from supplier, delivery date being clarified" ‐‐‐------------------------------------ I ordered a MacBook Pro M5 Max with 128GB RAM almost eight weeks ago, and the delivery status and date are still being “clarified” with the supplier. It is very disappointing that, despite several support requests and numerous messages, I still haven’t received a specific delivery date. A word of warning: do not order any products that display the status “Ordered from supplier, delivery date being clarified”.

3

Hello I bought a phone with other items. Unfortunately, it didn't work. When I reported the defect, the amount was immediately refunded to me and the case was closed because a repair was not worthwhile. That's all well and good, but I still don't have a working phone! And if I order another one now, I have to pay shipping costs again?! How sh.... is that!! There isn't even a phone number to clarify this, or am I blind?

1

Hello everyone! Has anyone ever had any experience with the company SG Elektronik AG in St. Gallen (evisto.ch)? Digitec/Galaxus occasionally sells products on behalf of this company at quite attractive prices. Given the low prices, I wonder which lorry these products have fallen off. The website doesn't really make a good impression. I could be wrong of course, but trust is good, control is better. I'd be interested to hear what you think of the shop! Merci and regards

+11

22

Hello, I put an item in my cart with a clearly indicated price. A few hours later, I went back to validate and pay for it. Surprise! The price had gone up by 69 CHF without me being notified. The product in question: OnePlus 15 R displayed at 520 CHF when searching and adding to the cart... discreetly changed to 589 CHF when validating to pay! I hope this is an error, otherwise be careful and take a photo of the prices displayed in your cart before checking out. I have a screenshot of my cart with the price 520 CHF if needed. PS / It would be really sad if Galaxus practices what some dishonest supermarkets do: a price at the checkout different from the one displayed on the shelf. Regards, A loyal customer who enjoyed shopping at Galaxus

2

Hello everyone First my question, then the story: How can I insist on delivery? Galaxus simply cancelled it because the product is now more expensive. Now the blah blah... I treated myself to two SUPs. For some reason, the post office delivered the package to Galaxus instead of me. Instead of resending the package, Galaxus simply triggered a new order, but one SUP is not available. Then I contacted chat and asked why they couldn't just send me the returned product. The answer was that the product was nowhere in the system and therefore it was not possible. During this chat, my second SUP was simply cancelled - a new one is about CHF 70.- more expensive. I have a feeling that the support did this on purpose, some kind of power play. Thank you very much

0

Greetings, does anyone know if you can pre-order the covers for the PS5 Pro Wolverine at Digitec? Thanks in advance for the answers:-)

0

The bags of plastic from the household are always immediately full, as the packaging material takes up a lot of space. How simple it would be if there was a shredder for this. Where can I find one?

8

Is there a telephone number I can use to contact Digitec Lausanne?

+12

19

Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

+17

26

That's the second time Planzer has damaged sensitive TV equipment. What's more, they're incapable of meeting deadlines and offering a service that's even remotely dignified in a country that demands quality. They don't know the meaning of the word. They arrive and drop parcels anywhere. A company that offers such a service should go out of business, and that's my wish for them. There's no place for incompetents! The rating on trustPilot says a lot about the quality of service. People need to know. Let people know. AND PLEASE DIGITEC! Take responsibility because you have so much money that you don't know what to do with it and take the necessary action! PLEASE NEVER WORK WITH PLANZER AGAIN. Thank you all for relaying the poor quality of service offered indirectly by Digitec on deliveries.

+2

7

B-16667

0

We feel ripped off by the Planzer company. We specifically timed the purchase of our new giant TV for this weekend... great with Glaxus's "Next Day Delivery" announcement.. the anticipation was great... then an email confirmation from Planzer that the TV would arrive today... you stay home all day just for this... don't even take a shower or go to the basement so as not to miss Planzer... no doorbell... silence... from noon onwards, went to the door multiple times, as you never know if, despite the no-deposit rule, the TV might just be dumped there... and then: 16:02 an email from Planzer - package could not be delivered ?!?!?!?! We live above a restaurant, the terrace full of guests, no one saw a delivery van pull up. Smells strongly of 4 PM quitting time and simply checking out all packages that weren't delivered in the system. I feel sorry for the poor bulky goods driver, who probably got too many packages without a chance to get rid of them all before the weekend... but the situation leaves one feeling somewhat helpless. Perhaps Planzer customer service (in Poland) could help - but that would be a forum entry in itself chargeable, 20 min waiting loop, broken German, no manners, not knowing where the package is or when it will definitely arrive, I just have to be home all day on Monday, delivery by appointment only for an extra charge... and cheeky, laughs at me: "Do you sit at the window all day?" Not nice.

1

Now I'm supposed to send back a 17 CHF chain for 7 CHF? What an outrage! It's unacceptable to even offer such a chain! It broke immediately when I took off my sweater! I should be able to return it for free, or rather, it shouldn't even be sold! What should I do?

1

For months we have been waiting for invoices for several deliveries!!! We urgently need these for accounting. What a mess!!! No direct contact option except for the unbearable "noreply" account. No communication is possible even with the recorded orders. The help function is totally worthless here!! When will Galaxus learn proper business conduct??? That might work in the, oh so "clean" and "correct", Switzerland (see Crans-Montana!!) but not here! I'm slowly fed up with Galaxus! Migros SHAME ON YOU!!!

1

Hey Digitec hey guys. I have a big request or rather question. Why does Digitec/Galaxus use Planzer Paketdienst? (I realise the price) But out of 10 consignments, maybe one arrives on time. Planzer has a rating of 1-max 2 stars on Google and Trustpilot. I'd rather pay 4-10 FR more if I know it's delivered by a good company. I've only had trouble with Planzer over the last few years. Is it just me or you too? Greetings Pad3

+3

8