
Repair
Hello everyone, I have a Creality K2 that I bought from Digitec (Fr. 1300.--). Unfortunately, a Bowden screw on the heat head broke. A repair confirmation was made in the store in Basel and I was told that the device would be picked up from my home. They would contact me. Nothing happened. I wrote to Mr Müller at Digitec and asked him to only replace the defective part as the printer weighed 32kg. I have not heard from anyone to date. Is this the way Digitec treats customers who have already spent thousands of francs there?
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